Location
calgary, ab, Canada
Posted
July 13, 2026
Job Description
Elevate gaming operations with Light & Wonder as a Senior Manager of Client Services based in Calgary, Alberta. Drive exceptional service delivery and operational excellence across gaming platforms.
This hybrid role focuses on managing cross-functional teams to enhance technical operations and customer satisfaction in regulated gaming environments. You will utilize your expertise in casino systems and enterprise customer management while collaborating with engineering, product, and support teams. Success in this position ensures high availability, reliability, and customer engagement across gaming services.
Key Responsibilities:
• Lead operations for casino gaming platforms ensuring high availability
• Build customer relationships through effective communication
• Manage critical incidents and service improvement initiatives
• Deliver scalable technical solutions based on customer needs
• Collaborate with teams to enhance platform performance
Requirements:
• ...
This hybrid role focuses on managing cross-functional teams to enhance technical operations and customer satisfaction in regulated gaming environments. You will utilize your expertise in casino systems and enterprise customer management while collaborating with engineering, product, and support teams. Success in this position ensures high availability, reliability, and customer engagement across gaming services.
Key Responsibilities:
• Lead operations for casino gaming platforms ensuring high availability
• Build customer relationships through effective communication
• Manage critical incidents and service improvement initiatives
• Deliver scalable technical solutions based on customer needs
• Collaborate with teams to enhance platform performance
Requirements:
• ...