Manage and optimize configuration of on-boarded Sprinklr clients, to ensure their continued success with the Sprinklr platform.
Work directly with customers around the full functionality of the Sprinklr CCaaS Omnichannel and Contact Center Intelligence & Automation platform.
Lead Managed Services engagements for priority accounts from a strategic, operational and delivery perspective.
Proactively identify, document and deliver in-platform solutions to new and existing client use cases, so customers can realise the value of Sprinklr's platform.
Seek optimisation opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled.
Maintain platform relevance according to on-going changes and business needs.
Ensure that all client users are trained, educated, and up to date on p...