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In this role, you will:
You will join the highly skilled MIO team, which has been spearheading IT stability by delivering consistent results and earning the confidence of the business as a trusted partner for all critical outages. You will collaborate with various support teams and vendor partners to devise the shortest resolution path by establishing strong command and control over the incident bridge. You will facilitate major incident bridges and communicate effectively with business, technology, vendor, and executive stakeholders in both English and Spanish across multiple geographies. You will send consistent and timely communications to business and IT stakeholders. You will conduct post-incident reviews and drive teams to identify root cause, lessons learned, and a plan to prevent recurrence of similar incidents. You will provide improvement opportunities for existing enterpri...