Senior Leader, Customer Experience Improvement

Full time Operations Specialties Managers

• Newly created role due to organisational restructure.
• Make a meaningful impact while enjoying a flexible and supportive workplace.
• Enjoy flexible hybrid or remote work arrangements.

About the role:

It's an exciting time to join People First Bank as we continue to strengthen our customer advocacy capability, deliver significant transformation initiatives and enhance the experiences that matter most to our customers.

As part of this transformation, we've created a rare opportunity to establish and lead our enterprise-wide customer experience improvement framework. This newly created role offers the opportunity to work closely with senior leaders and executives, helping shape the future of customer experience across key journeys including Everyday Banking, Home Lending and Personal Lending.

Specifically, you will support the Head of Customer Advocacy to:

• Elevate visibility of journey customer experience and ...