Location
singapore, singapore, Singapore
Posted
July 25, 2026
Job Description
Digital Workplace Department manages an IT Service Portal for SPH Media, built on ServiceNow. It is also the platform for IT Service Management (ITSM) workflow automation including Incident Management, Service Requests, Problem and Change Management.
We are recruiting a Senior Lead Engineer to augment our team which is currently supporting the ServiceNow platform. Together with other members, the team aims to support various initiatives related to ServiceNow development, operations and administration for the company. We drive improvements, transform and optimise the way we operate our business, based on best practices and frameworks.
B. KEY RESPONSIBILITIES Business Analysis- Consult business users to gather requirements, translate to technical solutions, process flow on ServiceNow platform
- Ensure that ServiceNow solutions implemented are well maintained to meet or exceed a stakeholder’s reasonable expectations
- Aligned with Se...