Location
calgary, ab, Canada
Posted
July 04, 2026
Job Description
Advance your career at Clio as a Senior Knowledge Specialist in IT Services, based in one of our Canadian hubs. Contribute to innovative legal AI solutions while improving knowledge sharing and automation practices.
In this senior position, you’ll join Clio’s mission-driven IT team to enhance operational efficiency through effective knowledge management. Your role will focus on administering Confluence, improving AI tools, and ensuring the documentation is user-friendly and impactful. You will also mentor your colleagues on best practices, fostering a culture of documentation-first within the organization.
Key Responsibilities:
• Develop and implement strategies for Knowledge Management
• Ensure accurate and structured content in Confluence
• Manage AI-powered tools to improve the employee experience
• Collaborate with experts to create easy-to-understand documentation
• Measure success through data analysis of ticket trends
Requirements:
• Deep expertise in ...
In this senior position, you’ll join Clio’s mission-driven IT team to enhance operational efficiency through effective knowledge management. Your role will focus on administering Confluence, improving AI tools, and ensuring the documentation is user-friendly and impactful. You will also mentor your colleagues on best practices, fostering a culture of documentation-first within the organization.
Key Responsibilities:
• Develop and implement strategies for Knowledge Management
• Ensure accurate and structured content in Confluence
• Manage AI-powered tools to improve the employee experience
• Collaborate with experts to create easy-to-understand documentation
• Measure success through data analysis of ticket trends
Requirements:
• Deep expertise in ...