Senior IT Service Desk Lead - Incident & End-User Support

PT. Guna Coalindo

Full-time Other-General
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Location
singapore, singapore, Singapore
Posted
July 26, 2026

Job Description

PT. Guna Coalindo is seeking an experienced IT Service Desk Lead to coordinate daily operations across multiple sites in Singapore.

You will manage incidents, requests, and escalations while guiding service desk engineers to improve quality and capability. The role requires 5+ years in IT service desk or IT operations, with strong ITSM knowledge, Windows/macOS/M365 support, and excellent stakeholder communication.

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