Location
singapore, singapore, Singapore
Posted
July 22, 2026
Job Description
Responsibilities
- Coordinate daily service desk operations, including ticket prioritisation, assignment, follow‑up, and escalation.
- Ensure incidents and service requests are resolved within agreed service levels.
- Maintain accurate ticket documentation, user communications, and knowledge base articles.
- Act as an escalation point for service issues and operational disruptions.
- Provide clear and professional updates to users and stakeholders.
- Support and guide service desk engineers to improve service quality and technical capability.
- Coordinate onboarding and offboarding activities, device readiness, and access management.
- Support school events, examinations, admissions activities, and other peak operational periods.
- Partner with infrastructure and application teams to resolve technical issues efficiently.
- Support asset management processes, including device allocation and lifecycle management....