Senior Incident & Service Management Lead (24/7 Tech)
SupportFinity™
Full-time
Management & Operations
Location
karachi division, sindh, Pakistan
Posted
July 10, 2026
Job Description
SupportFinity™ seeks a Senior Manager - Technology in Pakistan to lead the Service Management discipline, focusing on incident management within a 24/7 shift pattern. The role requires strong ITIL knowledge and a proven track record in maintaining high availability environments.
The successful candidate will drive continuous improvement across incident handling, problem management, and service delivery, coordinating cross-functional teams to ensure rapid restoration of services and adherence to
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