Senior Incident Optimization & Reliability Specialist - End-User Technology – Vice President

Full time Computer Occupations

Position Information

Position Information

Job Title: Senior Incident Optimization & Reliability Specialist - End-User Technology

Job Level: C-13

Department: Foundational Services - Production Operations

Location: Chennai, India

Must to have 10-16 years of proven experience in infrastructure operations, software engineering. Primarily as Incident Optimization specialist, as Site Reliability Engineer (SRE) for End-User Computing

Position Summary

The Senior Incident Optimization & Reliability Specialist serves as a critical bridge between our Technology Incident Optimization Program and the core End-User Technology domains, including cloud desktop infrastructure, Microsoft productivity tools, content management, and conference/video platforms. This role demands deep technical expertise combined with a strategic, data-driven mindset to drive tactical incident ...