Location
remote, colombia, Colombia
Posted
July 23, 2026
Job Description
Senior Incident Manager: Leading major incident coordination across cloud (Azure) and on-premise environments with an accent on rapid triage, clear escalation paths, and timely service restoration. Focus on driving root cause analysis, remediation tracking, and continuous improvement of operational processes.
Location: Colombia. Hybrid work mode.
Company
Encora is a global company that offers Software and Digital Engineering solutions.
What you will do
- Lead major incident coordination across cloud (Azure) and on-premise environments, ensuring rapid triage, clear escalation paths, and timely service restoration.
- Own service performance and reliability metrics, driving visibility and accountability across teams.
- Facilitate structured post-incident reviews, ensuring root cause analysis, remediation tracking, and continuous improvement of operational processes.
- Provide clear operational re...