Senior Group Manager - Operations - REF105702G_2026262958 - S&L
WNS Global Services
Job Description
Job Description – Senior Group Manager Shipping & Logistics OpsKey Role in the Shipping & Logistics Operations leadership team, responsible to drive business ensuring delivery within the SLAs with high emphasis on client management, high customer satisfaction, team efficiency and growth.The role needs a strategic Shipping & Logistics professional with excellent stakeholder management skills, high executive presence and ability to multi-task in a highly complex and fast evolving technology-driven BPM environment.Strong domain, client acumen is a must.Working experience with Shipping & Logistics in Back Office Environment Excellent communication skills and demonstrated client management experience with strong orientation to governance and controls.Client interaction-Excellent Client Management, aiming at excellent Voice of Customer (VOC) scores and basis interaction with the client help WNS gain further business and help ramp up.Process management-Responsible ...