Job Description
**About PayJoy**
PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.
We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry.
As of **** we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.
**This role**
The mission of the Global Support Ops Analytics Manager is to drive strategic improvements across product development, operational efficiency, and customer engagement by leveraging data-driven insights from support interactions.
This professional aims to enhance user experience and business outcomes by identifying product enhancements, streamlining supp...