Location
CHARLOTTE, NC, United States
Posted
July 26, 2026
Job Description
**About this role:**
Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Account Takeover Operations as a part of Fraud & Claims Management. Learn more about the career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/)
**In this role, you will:**
+ Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to detect and prevent fraudulent activity
+ Perform complex customer support tasks by utilizing solid communication (inbound and outbound), verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information researched as a part of resolving a claim
+ Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact thir...
Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Account Takeover Operations as a part of Fraud & Claims Management. Learn more about the career areas and lines of business at wellsfargojobs.com (https://www.wellsfargojobs.com/career-areas/)
**In this role, you will:**
+ Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to detect and prevent fraudulent activity
+ Perform complex customer support tasks by utilizing solid communication (inbound and outbound), verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information researched as a part of resolving a claim
+ Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact thir...