Location
changi, east region, Singapore
Posted
July 08, 2026
Job Description
Duties & Responsibilities
- Provide Level 2 technical support for IMACS systems, including CCTV, Access Control, Alarm Systems, and backend IT infrastructure (servers, storage, network).
- Support installation, testing, commissioning & configure network devices such as workstations, routers, and switches. Maintain system components in accordance with project and operational requirements.
- Troubleshoot and diagnose basic hardware, software, and local area network (LAN) incidents and system faults, including root cause analysis and escalation to Level 3 or vendors when required.
- Respond efficiently to automated alerts and fault calls, performing initial troubleshooting and escalation within defined operational timelines.
- Support corrective, preventive, and request maintenance activities in line with ITSM processes and SLA commitments.
- Perform server/VM administration health monitoring (production and DR environments) including...