Senior Executive, CRM

Full-time Management & Operations

Responsibilities

• Design and execute a multi-year roadmap that transforms our Dynamics platform into a world‑class, AI‑ready revenue engine
• Architect, design, and implement Microsoft Dynamics 365 CRM solutions optimised for performance, scalability, and user experience
• Lead the full technical lifecycle — from discovery and design through to delivery, testing, and continuous improvement
• Define and enforce CRM data models, integration patterns, and governance standards
• Build and maintain custom entities, workflows, plugins, Power Automate flows, and advanced business rules within Dynamics 365
• Design and deliver CRM capabilities that empower the sales team to manage pipelines, track activities, and close deals efficiently
• Ensure seamless integration with SharePoint, Teams, and other MS365 products
• Implement client quality scoring and segmentation frameworks within the CRM to support compliance and commercial...