Senior Escalation Specialist, Complex Claims
Private Health Administrators (Pty) Ltd
Full-time
Human Resources
Location
centurion, gauteng, South-Africa
Posted
July 01, 2026
Job Description
A healthcare administration company is seeking an Escalation Officer to manage complex disputes and grievances not resolved by standard customer service methods. The ideal candidate will have 3–5 years of experience in claims or customer escalation, with a preference for backgrounds in medical schemes or insurance. Key responsibilities include case management, root cause analysis, and ensuring compliance with regulations. Exceptional soft skills in conflict resolution and negotiation are essential for this role.
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