Location
, , malaysia, , , malaysia, Malaysia
Posted
June 28, 2026
Job Description
A leading eCommerce platform in Malaysia is seeking a Customer Service Manager to handle high-risk escalations and improve customer experience. The role involves collaboration with BPO teams, performance monitoring, and strategic process enhancement. Candidates should possess a Bachelor's degree and at least 2 years of experience in operations management, especially with escalations. Strong problem-solving and leadership skills are essential for this position.
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