Senior Escalation Engineer & Tier 1 Trainer

Jobtailor

Full-time Engineering
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Location
mabalacat, pampanga, Philippines
Posted
July 24, 2026

Job Description

Jobtailor in the Philippines is seeking a Tier 2 technical support specialist to handle escalated issues from Tier 1, perform thorough analysis, and drive timely resolution.

You will collaborate with Tier 1 and other departments, provide guidance and training, maintain internal knowledge bases, and ensure clear, customer-focused communication while documenting findings for future reference.

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