Location
, penang, malaysia, penang, Malaysia
Posted
July 11, 2026
Job Description
Key Responsibilities
- Provide 2nd level support (including 24x7 rotational on call), solution administration, system maintenance, monitoring and operation to meet customer SLA / targets.
- Implement service request and changes to fulfil user and customer needs.
- Lead problem management for pro‑active management of DMS services, evaluate and deploy new measures/ solution to achieve improvements in performance, functionality, availability and cost effectiveness.
- Defining and setup effective systems faulty detection and monitoring for early pro‑active failure detection for system stability.
- Perform user requirement gathering, UAT (including test cases creation, test environment setup).
- Collaborate and coordinate with all stakeholders to plan and schedule deployment of system releases strategically (combine downtime, minimum production interruptions).
- Execute software and technologies refresh activities.
- Underta...