Location
singapore, singapore, Singapore
Posted
June 16, 2026
Job Description
Senior End-User Support Engineer (L3)
Job Title: Senior End-User SupportEngineer (L3)
Monthly Salary: $8,500 – $11,000 SGD
Location: Singapore
Employment Type: Full-time, Permanent
Roles & Responsibilities- Act as the highest level of escalation for complex end-user computing incidents (OS, application, network, access issues)
- Own the Problem Management process – conduct root cause analysis (RCA) for recurring incidents
- Lead post-incident reviews and drive permanent fixes to reduce ticket volumes
- Design and maintain knowledge base articles for L1/L2 support teams
- Mentor and provide technical guidance to junior support engineers
- Collaborate with engineering teams (EUC, Network, Security) to resolve cross-domain issues
- Proactively identify areas for automation and efficiency improvements in support processes
- Manage major incident bridges and coordinate with multip...