Senior Director Customer Operations at Scribd

Full-time Management & Operations

Lead customer operations transformation at Scribd, Inc. as a Senior Director, delivering technology-first solutions across our diverse product suite. Embrace the challenge of redefining customer experience with AI advancements.
Scribd, Inc. is seeking a Senior Director of Customer Operations. This pivotal role involves creating a unified operating model across our brands—Everand, Scribd, Slideshare, and Fable—tailored to distinct customer needs. Ideal candidates bring extensive experience in managing customer operations, especially in technology integration.
Key Responsibilities:
• Define overall strategy for Customer Operations across all brands
• Drive AI-first transformation of the customer care function
• Lead operational efficiency and quality enhancements
• Advocate for customer operations resources within the organization
• Develop senior managers and nurture team leadership
Requirements:
• Over 10 years of customer operations experience
• Proven tr...