Senior Desktop Support Engineer

Full-time Other-General

Axiom Technologies  is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

Job Title: Desktop Support Engineer (L2)

Role Summary
The Deskside Support Engineer provides hands-on, customer-facing technical support to
enterprise end-users. This role covers hardware and software troubleshooting, device lifecycle
management, OS imaging, application deployments, access provisioning, and network
connectivity support. The engineer works closely with Service Desk, Infrastructure, Security,
and Workplace teams to ensure stable, secure, and performant end-user computing
environments.

Key Responsibilities

Triage, diagnose, and resolve L1/L2 incidents for Windows endpoints, mobile devices,
and peripherals.

Fulfill service requests such as new hire setups, software installations, shared drive
access, printer mappings, and VPN p...