Senior Customer Support Representative (Madrid)

Full-time Gestión y operaciones

Overview

LiveDGAP is a global luxury transportation company specializing in chauffeur services, VIP Meet & Greet, event transportation management worldwide. This role involves overseeing the day‑to‑day operations of LiveDGAP, ensuring flawless execution of services while maintaining high standards of client care and partner management.

Responsibilities

• Manage all daily transportation and VIP Meet & Greet bookings globally.
• Monitor active services and ensure smooth execution including schedule changes, flight delays, cancellations, and service amendments.
• Maintain operational records, supplier databases, and service documentation.
• Support event transportation planning and execution as required.
• Prepare quotations, booking confirmations, invoices, and service updates.
• Provide proactive communication before, during, and after services.
• Resolve service issues and client concerns with professionalism a...