Location
newfoundland, newfoundland and labrador, new brunswick, Canada
Posted
July 16, 2026
Job Description
Elevate customer engagement at Genesys as a Senior Customer Success Manager, focusing on AI-driven solutions. This full-time position emphasizes aligning enterprise objectives with innovative customer strategies.
In this role, you will manage a portfolio of enterprise relationships to ensure alignment between Genesys Cloud capabilities and strategic business needs. Your expertise in customer success, SaaS environments, and senior-level collaboration will support retention and growth while crafting empathetic customer interactions powered by AI.
Key Responsibilities:
• Own success metrics for a portfolio of enterprise clients
• Engage with executives to align on customer goals
• Drive impactful Quarterly Business Reviews
• Facilitate cross-functional teamwork to solve customer needs
• Analyze customer health metrics for proactive improvements
Requirements:
• 6+ years in Customer Success Management in SaaS
•...
In this role, you will manage a portfolio of enterprise relationships to ensure alignment between Genesys Cloud capabilities and strategic business needs. Your expertise in customer success, SaaS environments, and senior-level collaboration will support retention and growth while crafting empathetic customer interactions powered by AI.
Key Responsibilities:
• Own success metrics for a portfolio of enterprise clients
• Engage with executives to align on customer goals
• Drive impactful Quarterly Business Reviews
• Facilitate cross-functional teamwork to solve customer needs
• Analyze customer health metrics for proactive improvements
Requirements:
• 6+ years in Customer Success Management in SaaS
•...