Job Description
Senior Customer Success Manager
Location: Spain
Employment type: Full Time
About the role
As a Sr. Customer Success Manager at Appfire, you will own and strategically grow our high-value, enterprise customer relationships. Your mission is to drive long‑term customer value through expansion, retention, and migration support ensuring customers maximize their investment in Appfire’s solutions. In this role, you act as a trusted advisor, revenue driver, and advocate, leveraging deep account mapping, cross‑sell/upsell strategies, and strong customer relationships to accelerate ARR growth. This is a high‑impact, individual‑contributor role that requires a strategic mindset, strong commercial acumen, and the ability to collaborate cross‑functionally to drive measurable business outcomes.
What you’ll do
Enterprise Account Growth & Expansion
- Own and manage a portfolio of ~70 high‑value enterprise accounts, identifying and...