Location
oakville, on, Canada
Posted
July 20, 2026
Job Description
Elevate customer relationships as a Senior Customer Success Manager at Euna Solutions. This hybrid role focuses on supporting B2B SaaS clients in the public sector to achieve successful outcomes.
In this senior position, you will manage customer success initiatives and strategies for B2B SaaS products within public sector organizations. With over five years of customer success experience, you will foster relationships with stakeholders, ensuring they derive maximum value from our solutions. This role is pivotal in providing training, conducting software demonstrations, and collaborating with cross-functional teams while leading customer-focused projects.
Key Responsibilities:
• Develop strategies for customer engagement and success
• Communicate effectively with executives and stakeholders
• Conduct regular check-ins and monitor customer health
• Analyze data for upsell and cross-sell opportunities
• Facilitate user group meetings and training sessions
Requireme...
In this senior position, you will manage customer success initiatives and strategies for B2B SaaS products within public sector organizations. With over five years of customer success experience, you will foster relationships with stakeholders, ensuring they derive maximum value from our solutions. This role is pivotal in providing training, conducting software demonstrations, and collaborating with cross-functional teams while leading customer-focused projects.
Key Responsibilities:
• Develop strategies for customer engagement and success
• Communicate effectively with executives and stakeholders
• Conduct regular check-ins and monitor customer health
• Analyze data for upsell and cross-sell opportunities
• Facilitate user group meetings and training sessions
Requireme...