Senior Customer Success Engineer, Tier 2 (Hybrid)

Ideagen Plc

Full-time Engineering
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Location
mabalacat, pampanga, Philippines
Posted
July 16, 2026

Job Description

Ideagen is seeking a Customer Success Engineer Tier 2 for the Clark Freeport Zone, Pampanga. You will handle complex technical issues escalated from Tier 1, diagnose root causes, and ensure customer satisfaction.

The role requires deep troubleshooting, clear communication, and collaboration with Tier 1 and other teams. A hybrid working pattern is offered, with guidance from our Talent Acquisition team through the next steps.

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