Location
montreal, qc, Canada
Posted
July 04, 2026
Job Description
Become a Senior Customer Service Training Expert with FedEx, providing on-point solutions through training program analysis and development. Enhance service delivery with effective training methodologies.
This temporary role within the Learning and Development team positions you as a leader in training. You will oversee the analysis and enhancement of training programs while mentoring others. Your insight will empower the Customer Service Support team to excel in their roles.
Key Responsibilities:
• Lead performance analysis of customer service processes
• Update and manage web-based training resources
• Mentor training associates for professional development
Requirements:
• College diploma or equivalent
• At least 3 years of relevant business experience
• 2 years of facilitation or training experience
• Advanced proficiency in MS Office tools
• Must be bilingual in French and English
Le...
This temporary role within the Learning and Development team positions you as a leader in training. You will oversee the analysis and enhancement of training programs while mentoring others. Your insight will empower the Customer Service Support team to excel in their roles.
Key Responsibilities:
• Lead performance analysis of customer service processes
• Update and manage web-based training resources
• Mentor training associates for professional development
Requirements:
• College diploma or equivalent
• At least 3 years of relevant business experience
• 2 years of facilitation or training experience
• Advanced proficiency in MS Office tools
• Must be bilingual in French and English
Le...