Location
cape town, western cape, South-Africa
Posted
July 15, 2026
Job Description
Senior Customer Service Representative – Cape Town, South Africa
Working on site in Cape Town, South Africa, you’ll be part of creating and delivering amazing customer experiences.
What You’ll Do
You are the person everyone turns to for advice. You have a track record in empathetic, people‑service industries such as hospitality, healthcare, or non‑profits. You are passionate about helping others and giving them peace of mind. In this role you will own the resolution of escalated or complex calls from customers who need support with crucial healthcare questions and concerns.
During a Typical Day, You’ll
- Answer incoming communications with sincere empathy from customers on diagnostic imaging, life‑care solutions, surgical or biomedical services
- Conduct research to provide accurate answers and resolve customer issues
- Work shifts designed to support U.S. customers, which may end as late as midnight local time