Job Description
GENERAL DESCRIPTION OF POSITION
The Senior Customer Service Representative (Sr CSR) is responsible for retaining existing relationships and opening new deposit accounts in accordance with branch goals. This role promotes and cross sells bank products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Responsible for opening all consumer and business accounts and services.
2. Complies with all applicable regulations, policies and procedures.
3. Assess customer needs and cross sell appropriate products and services.
4. May function as Teller, Teller Supervisor or Assistant Branch Manager as needed.
5. Supports and contributes to the attainment of branch goals.
6. Refers new business to company subsidiaries, such as insurance, mortgage and brokerage.
7. Resolves customer concerns and ensures effective and long term problem resolution.
8. Develops and builds customer loyalty.
9. Follows up on referrals made by o...