Location
brampton, peel region, Canada
Posted
July 13, 2026
Job Description
Step into a key role as a Senior Customer Service Representative at a cutting-edge 3PL in Brampton. Oversee operations and enhance performance across the customer service team.
This position at a technology warehouse involves managing daily customer service functions and ensuring SLA compliance. You will work collaboratively with management and various departments to optimize operations and maintain carrier relationships. Your ability to thrive under pressure and lead the team will be essential for success in this dynamic role.
Key Responsibilities:
• Oversee customer service operations and ensure SLA compliance
• Log and resolve customer queries via phone and email
• Compile and action KPI-based reporting for key accounts
• Manage carrier performance reporting and action trends
• Participate in regular team meetings for updates and reviews
Requirements:
• Fluent in oral and written English
• 2 years of ex...
This position at a technology warehouse involves managing daily customer service functions and ensuring SLA compliance. You will work collaboratively with management and various departments to optimize operations and maintain carrier relationships. Your ability to thrive under pressure and lead the team will be essential for success in this dynamic role.
Key Responsibilities:
• Oversee customer service operations and ensure SLA compliance
• Log and resolve customer queries via phone and email
• Compile and action KPI-based reporting for key accounts
• Manage carrier performance reporting and action trends
• Participate in regular team meetings for updates and reviews
Requirements:
• Fluent in oral and written English
• 2 years of ex...