Senior Customer Service Lead | Escalations & Mentorship
Confidential
Full-time
Management & Operations
Location
abu dhabi, abu dhabi emirate, United-Arab-Emirates
Posted
July 23, 2026
Job Description
Aramex in Abu Dhabi seeks a Senior Customer Service Executive to lead high-level support, mentor junior agents, and drive improvements in service quality.
You will handle escalated inquiries, coordinate with internal teams, and ensure timely resolutions while maintaining accurate CRM records and delivering exceptional customer experiences. The role also involves training staff to uphold best practices and customer-centric processes across UAE operations.
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