Location
Preston, Lancashire, United Kingdom
Posted
July 17, 2026
Job Description
Senior Customer Service Agent
Location: Preston
Job Type: Full-time, Permanent
Salary: £30,000 – £34,000 per annum
The Opportunity
We are recruiting for a Senior Customer Service Agent to join a dynamic and expanding organisation committed to delivering exceptional service to its customers. This is an excellent opportunity for an experienced customer service professional who enjoys resolving complex issues, improving processes, and supporting colleagues within a busy operational environment.
The successful candidate will play a key role in ensuring high levels of customer satisfaction while contributing to the continuous improvement of service delivery.
Key Responsibilities
Customer Service & Case Management
Handle complex customer enquiries and escalated cases through telephone and written communication channels.
Investigate and resolve issues efficiently, ensuring a positive customer experience.
Provide professi...
Location: Preston
Job Type: Full-time, Permanent
Salary: £30,000 – £34,000 per annum
The Opportunity
We are recruiting for a Senior Customer Service Agent to join a dynamic and expanding organisation committed to delivering exceptional service to its customers. This is an excellent opportunity for an experienced customer service professional who enjoys resolving complex issues, improving processes, and supporting colleagues within a busy operational environment.
The successful candidate will play a key role in ensuring high levels of customer satisfaction while contributing to the continuous improvement of service delivery.
Key Responsibilities
Customer Service & Case Management
Handle complex customer enquiries and escalated cases through telephone and written communication channels.
Investigate and resolve issues efficiently, ensuring a positive customer experience.
Provide professi...