Location
Broad Street, City and County of the City of London, United Kingdom
Posted
July 11, 2026
Job Description
Senior Customer Experience Executive
Home working, with 1 day each Month meeting in London EC3R
Hours 9.00am-5.30pm Monday to Friday
An exciting opportunity to join a fast moving ‘scale-up’ business and play a key role in shaping their customer experience function.
This role goes beyond traditional customer support, as you’ll take ownership of customer interactions, while contributing to the ongoing development and scalability of the customer support function.
Managing a wide range of enquiries, you’ll deliver a consistently high standard of service while identifying opportunities to improve processes, systems, and customer outcomes. This is an opportunity to make a meaningful impact in a growing business where quality, accountability, and momentum matters.
Role overview
* Supporting customers via chat, email, and phone using App and Web platforms
* Resolving queries quickly, empathetically, and accurately
* Handling complaints and complex or sensitive ...
Home working, with 1 day each Month meeting in London EC3R
Hours 9.00am-5.30pm Monday to Friday
An exciting opportunity to join a fast moving ‘scale-up’ business and play a key role in shaping their customer experience function.
This role goes beyond traditional customer support, as you’ll take ownership of customer interactions, while contributing to the ongoing development and scalability of the customer support function.
Managing a wide range of enquiries, you’ll deliver a consistently high standard of service while identifying opportunities to improve processes, systems, and customer outcomes. This is an opportunity to make a meaningful impact in a growing business where quality, accountability, and momentum matters.
Role overview
* Supporting customers via chat, email, and phone using App and Web platforms
* Resolving queries quickly, empathetically, and accurately
* Handling complaints and complex or sensitive ...