Senior Customer Experience Advisor

Full-time Management & Operations

Job Title: Customer Experience Advisor
Location: West Dorset
Working Arrangements: Full-Time | Office-Based – 5 days per week
Hours: Monday–Friday | 8:00–16:30
Salary: £28,000 – £30,000 – DOE

CCP are proud to partner with a well-established, premium subscription-based business who are continuing to grow their structured customer function. They are seeking a Customer Experience Advisor to join during an exciting phase of expansion.

This role sits at the heart of a high-retention, relationship-led environment where service quality, communication standards and customer loyalty are the core focus.

The Role

• Manage inbound customer enquiries via email and telephone
• Process subscription lifecycle requests (billing queries, pauses, reactivations, plan changes)
• Maintain CRM/ticket accuracy and workflow discipline
• Apply structured communication standards across all ...