Senior Customer Escalations & Relations Advocate

Amazon

Full-time Marketing & Media
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Location
dubai, dubai, United-Arab-Emirates
Posted
July 16, 2026

Job Description

Amazon in Dubai seeks an Executive Customer Relations professional to resolve highly escalated customer contacts and drive change across CS and related groups. You will analyze root causes, coach CS staff, and communicate with multiple departments to improve policies and experiences.

The role emphasizes cross-department collaboration, Kaizen participation, and Voice of the Customer initiatives, with strong English proficiency required.

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