Senior Customer Complaints Coordinator

Full-time Management & Operations

Job Title: Senior Customer Complaints Coordinator

Contract Type: 4-Month Contract

Compliance Requirement: Basic DBS Check Required

Summary

The Senior Customer Complaints Coordinator is responsible for managing a high‑volume caseload of customer complaints, ensuring fast, accurate, and compliant resolutions in accordance with service level agreements (SLAs). This role is crucial for maintaining customer satisfaction and requires exceptional attention to detail, strong multitasking abilities, and effective prioritisation skills in a dynamic environment.

Key Responsibilities

• Handle and resolve up to 100 customer enquiries/complaints per day in line with SLA requirements.
• Deliver accurate, compliant, and high‑quality resolutions within tight deadlines.
• Manage a high‑volume caseload, ensuring all cases are tracked, progressed, and closed efficiently.
• Prioritize workload effectively to meet co...