Senior CS Operations Lead: Data-Driven Analytics
DiDi Chuxing
Full-time
Servicio de atención al cliente
Location
Remote, Remote, Colombia
Posted
May 25, 2026
Job Description
A leading mobility technology provider in Colombia is seeking a Senior CS Operations Analyst (Team Lead) to lead a high-performing team. The role focuses on driving operational excellence through data analysis and team leadership. You will be responsible for managing KPIs, ensuring data accuracy, and communicating progress with stakeholders. Ideal candidates should have 2+ years of leadership experience in Operations or Customer Service and be fluent in both Spanish and English. Join us to make a significant impact in the transportation technology space.
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