Job Description
Position Overview
We're looking for a Senior Conversational Designer to help define how customers interact with AI across Autodesk's Go-to-Market experiences. In this role, you'll design conversations that make AI-powered support, commerce, and customer engagement experiences feel clear, trustworthy, and effective—helping customers accomplish their goals through natural language, multimodal interactions, and intelligent agent experiences.
You'll design conversational experiences across Digital Support, Commerce, Customer Success, and other GTM surfaces, shaping how AI assistants communicate, guide, and complete tasks throughout the customer journey. From helping customers discover products and services to resolving issues, completing transactions, and navigating complex workflows, you'll define conversational patterns that make AI interactions intuitive, transparent, and reliable.
Working closely with UX designers, product managers, developers, resea...