Location
makati, metro manila, Philippines
Posted
July 10, 2026
Job Description
Key Responsibilities/ Capabilities
Client Service Leadership & Stakeholder Management
- Act as a primary point of contact and escalation partner for complex client service matters across APAC
- Build strong relationships with regional stakeholders, front office, and global partners, ensuring alignment and effective collaboration
- Provide expert advisory on ING channel capabilities, onboarding solutions, and service optimization
- Lead client engagements, demos, and solution discussions with a consultative approach
Operational Excellence & Service Delivery
- Drive end-to-end ownership of client service operations, ensuring high standards of accuracy, timeliness, and compliance
- Identify and implement process improvements, automation opportunities, and control enhancements
- Proactively manage risks, issues, and escalations, ensuring timely resolution and mitigation
- Champion be...