Location
London, United Kingdom
Posted
June 27, 2026
Job Description
Senior Consultant – ServiceNow & Transformation
Location: London (Hybrid)
Employment Type: Full-time
Overview
We’re seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation.
Key Responsibilities
- Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement.
- Translate business needs into ServiceNow solution designs, user stories, and delivery plans.
- Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines.
- Collaborate wi...