Job Description
Senior Complaints Specialist | Insurance
Sydney | Hybrid ( 1 weekend per month on a rotating roster)
Eligibility: Australian Citizen or Permanent Resident
MAYDAY Recruitment is partnering with a fast-growing, venture-backed insurance business to recruit a Senior Complaints Specialist to join their core operations team.
This is a highly hands-on role for an experienced insurance complaints professional who knows how to manage complex cases, navigate regulatory requirements, and advocate for customers—while still moving at pace in a scaling, modern business.
This role is not general customer service. Strong experience handling formal complaints within insurance is essential.
The Opportunity
As a Senior Complaints Specialist, you will take ownership of complex custom...