Location
zapopan, zapopan, Mexico
Posted
June 11, 2026
Job Description
Oracle Cloud Infrastructure (OCI) is building the next generation IaaS cloud service along with providing a world class cloud support experience. We are building a team of energetic, customer-focused service operations engineers to blending system admin, incident command, customer support and NOC engineering disciplines. You’ll be part of a dynamic team that learns broadly how our cloud platform works so you can be the bridge between product engineering and our partners.
As part of the broader Engineering organization, you will act as the voice of the customer to influence product features and plans to improve the customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform.
Career Level - IC3
The Cloud Support Engineer will provide Customer Support for OCI’s premium customers. This may require working a 24/7 shift rotation, including evenings, weekends and public holidays, providing ‘white glove treatme...
As part of the broader Engineering organization, you will act as the voice of the customer to influence product features and plans to improve the customer experience. This role is integral to the success of our customer relationships and is critical to the success of the platform.
Career Level - IC3
The Cloud Support Engineer will provide Customer Support for OCI’s premium customers. This may require working a 24/7 shift rotation, including evenings, weekends and public holidays, providing ‘white glove treatme...