Senior Client Support Analyst

InvestCloud, Inc.

Full Time Computer Occupations
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Location
Bengaluru, Karnataka, India
Posted
July 22, 2026

Job Description

How you will provide meaningful contributions:

Key Responsibilities

  • Diagnose and resolve client-reported issues related to software, hardware or network problems
  • Take ownership of issues and investigate them to resolution.
  • Ensures proper escalation and response to customer issues team both to the customer directly and to other departments within InvestCloud
  • Adheres to, follows, recommends, updates and mentors junior staff members on standardized IT processes 
  • Focus on security practices and data segregation
  • Ensure escalated issues are resolved in a timely and efficient manner
  • Ensure daily scheduled activities are completed on time and with high a degree of accuracy
  • Ability to digest changes and come up with readiness assessment
  • Communicate clear requirements to escalation point when needed.
  • Ensure leverage of knowledge base and formal postmortems to continuously improve the ...

    • Job Details

    • Job Type
      Full Time
    • Category
      Computer Occupations
    • Date Posted
      July 22, 2026
    • Application Deadline
      August 31, 2026