Job Description
The Senior Manager Client Service Delivery is responsible for ensuring best in class client experience - through proactive actions from data driven insights leading cross-functionally on fast issue resolution and continually enhancing client relationships across the CEMEA region.
Operating as part of Visa Directs globally integrated support model this individual is required to partner closely with all regions and global product / operational teams to build and continually enhance Visa Direct service management processes and best practice - enabling all client service delivery managers around the globe to resolve issues quickly elevate service quality and enhance efficiency.
The ideal candidate blends client success leadership service delivery discipline and deep operational expertise ensuring every Visa Direct client realizes value stability and continuous improvement throughout the lifecycle.
Key Responsibilities:
Client Relationship & BAU Servic...