Senior Client Journey Manager

CHANEL

Full time Operations Specialties Managers
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Location
Shanghai, Shanghai, China
Posted
June 21, 2026

Job Description

Overview:

  • The Senior Client Journey Manager is a strategic leader responsible for designing, delivering, and continuously elevating a seamless, locally relevant end-to-end client journey that aligns with both global and regional frameworks.
  • This role is pivotal in executing client strategy, ensuring that every client interaction is meaningful and unique as per the client strategy. By championing client-centric experience and clientelling, the Senior Client Journey Manager directly contributes to the organization's vision of delivering exceptional client experiences and sustaining long-term business success.

    • Key Responsibility:

    Design & Deliver Client Journey

  • Develop the client journey vision, define the long-term and short-term objectives based on client strategies that recruit new to CHANEL clients, enhance existing client experience & engagement and strengthen long-term relationships with our clients
  • Act as the single...

    • Job Details

    • Job Type
      Full time
    • Category
      Operations Specialties Managers
    • Date Posted
      June 21, 2026
    • Application Deadline
      July 31, 2026