Job Description
What success looks like in this role:
Client Delivery Executive – Government
Location: Canberra – Client Site
Role Summary
The Client Delivery Executive is responsible for the day‑to‑day delivery, governance, and financial performance of managed services for a government client, with a primary focus on Service Desk operations. Working closely with the Client Executive, delivery teams, and service line leadership, this role ensures services are delivered in line with contractual commitments, service levels, governance requirements, and financial targets.
The role combines operational leadership, account governance, and P&L discipline, with clear accountability for Service Desk performance, margin protection, and continuous improvement.
Key Responsibilities
Service Delivery Ownership
Manage day‑to‑day service delivery across the account, acting as the primary operational contact ...