Senior Claims Representative - Client Focused

Co-operators

Full-time Other-General
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Location
laval (administrative region), qc, Canada
Posted
July 13, 2026

Job Description

Enhance client service in claims with your expertise as a Claims Representative II. Investigate, negotiate, and settle automobile, property, and commercial claims while prioritizing client engagement and satisfaction.
In this role, you will leverage your skills to manage complex claims with minimal oversight, ensuring clients receive prompt attention and quality service. Your efforts will include collaborating with clients, vendors, and officials for effective settlements, as well as providing guidance to other staff members. You'll maintain claim files and participate in audits and training as needed.
Key Responsibilities:
• Investigate and settle complex claims effectively
• Embed client engagement philosophies in operations
• Work closely with officials for efficient claims resolution
• Organize and maintain files for all assigned claims
• Coach other claims staff as a technical resource
Requirements:
• 3–5 years in claims handling or similar field
• Va...