Senior CATI Operations Manager — Remote, Market Research

Full-time Market Research

Senior CATI Operations Manager — Remote, Market Research

Employer: TKW Research Group (Australia / New Zealand)

Location: Remote — Philippines (Metro Manila or Cebu preferred for talent network access)

Engagement: Independent contractor, full-time equivalent

The Package — What You’ll Receive

TKW Research Group is a long-standing Australian/New Zealand market research firm, and we’re looking for a senior operations leader to take ownership of our CATI call floor — and to help shape what comes next. This is a senior, long-term partnership with a genuine strategic dimension, and the package reflects that:

•      Lead the bridge to AI-assisted interviewing — the role includes contributing to a voicebot we’re developing with a tier-1 AI platform partner. Detail below.

•      Direct line to the COO — y...